Suddenly Virtual is a series of products highlighting the challenges facing the public workforce system during the COVID-19 pandemic and how frontline staff are stepping up to solve those challenges.
The Suddenly Virtual series began in March 2020 at the start of the global pandemic when public workforce staff were suddenly forced into virtual operations. Suddenly Virtual explores how the public workforce system responded to COVID-19 and the need to offer virtual services through remote teams. The series offers technological tools, tips, and strategies that could be employed by the public workforce system to reach virtual customers more efficiently and effectively. Through multi-state surveys, roundtable discussions, and other direct contact with the field, researchers wrote and published issue briefs, blog posts, and toolkits to quickly share what is happening in the field and identify challenges, opportunities, and recommendations for immediate action.
Suddenly Virtual is a series of 4 issue briefs, 3 toolkits, and 11 Medium blog posts, supported by an online Community of Practice, which aims to provide additional online professional development opportunities for public workforce system staff.